01
Create the object
Master data entered once. No call, no email, no form.
For installers
Technology you can put
your name on.
Connect objects yourself in our software. Or appear as the alarm receiving center (Notruf- und Serviceleitstelle, NSL) under your own name and let us run the operation behind it. You sell it either way.
Four steps, in the software.
The technical work is the short part for an installer (Errichter). The action plan takes as long as agreeing it with your customer takes.
02
Action plan
Contacts and chain, substitutes, keys and access, code word.
03
Configure the transmission
Panel, protocol, routing. Templates preset to our standards.
04
Test and go live
Trigger a test alarm and check the result before you leave the site.
Our name, or yours.
The two models differ commercially as well as in branding. Both are set out in a first conversation.
Connection to Arcos
You sell the connection (Aufschaltung) and your customers’ systems report to our center. We monitor, verify and handle the alarm.
Your own center, white label
You appear as the alarm receiving center under your own name. We provide the infrastructure and the round-the-clock operation behind it. Your customers see you.
Questions we get
How does a connection work, and how soon is the object live?
You create the object in the portal, the ID, IP and port come straight back, a test signal confirms the connection, and the object is armed. All common protocols are supported. No fax, no callback, no waiting on the center.
I am already with another alarm receiving center. How much work is switching?
One move per object and a forwarded alarm plan: switch the transmission path, nothing else. Setup costs nothing, and you switch when and as quickly as you want.
Do you take over my customer relationship, or can I offer the center under my own name?
Your customer stays your customer: you are the contact they call, you keep the installation, and we do not sell to end customers under our own brand. Under white label the center even answers in your name; if you would rather present it as an independent third party, that is exactly what you get.
Is there a partner program, and how does the commission work?
You sell the connection, we run the center, and you earn every month — from the first installation and for the whole term.
What does a connection cost?
A flat rate per installation per month, alarm handling included, no fee per signal. You see the price in the portal before you create the object.
How do I know if a connection fails?
Immediately, because we monitor every transmission path continuously and report a failure as a fault — to you, to the customer, or to both. In the portal you see, for each object, when the last signal arrived.
How does alarm follow-up work, and do you work with my intervention service?
Reporting lines, camera images, sensor data and history come together. Then we act on your alarm plan: the contact chain, the police or your ownintervention service (Interventionsdienst), every step recorded.
Talk to us about your customers’ sites.
Book a conversation